At our nursing homes, our goal is to assist residents in enjoying life and being themselves. To do that, it is important that we listen to the opinions of the residents and their families, and put in place improvements that adequately address their individual needs, desires and suggestions.
At Benesse Style Care, we also implement an annual survey, which in fiscal 2013 generated more than 16,000 valuable comments. The results were compiled and made available to the residents at each nursing home, and have proven useful in making improvements to nursing home operations. Because we aspire to become an integral part of our communities, we also pay close attention to feedback from members of the community.
Departments in charge of headquarter functions at Benesse Style Care perform regular internal audits. These internal audits serve to confirm the appropriate stationing of staff, as well as the proper formulation, record keeping and execution of various operational plans. In addition, the audits have actively contributed to maintaining and upgrading service levels by providing guidance on living spaces from the customer's perspective.
Benesse Style Care believes that employees are at the heart of services, and that raising retention rates is the foundation of reliable, safe services. So, to enhance our services, we are continuing to take comprehensive measures for retention and development on the human resources front.
In fiscal 2014, we revised the personnel system to cultivate nursing care professionals with a focus on individual employee growth. Then again in October 2019, we announced major improvements to the terms and conditions of nursing care staff and others, worth approximately ¥1.4 billion a year, and further revisions to the personnel system. Through such efforts, we will work to further enhance human resource retention and development. Improved employee retention rates not only nurture a sense of security among our residents, but, we believe, also lead to better service and a transformation of the nursing care industry as a whole.
Experienced staff are essential to the operation of nursing homes for seniors and childcare centers, making hiring and training an important issue. As our business expands year on year, ongoing recruitment becomes imperative to achieving sustained growth, and each year, along with midcareer employess, Benesse Style Care hires hundreds of new graduates.
Benesse Style Care provides over 250 training sessions per year targeting all employees, both service and office staff. Training not only covers hands-on, practical nursing care skills, but also emphasizes emotional training to ensure staff remain constantly supportive of their residents. To further enhance expertise, we are also working aggressively to offer training in specific nursing skills such as oral care and swallowing, as well as in dementia care and other areas.
The nursing care and childcare businesses rests on connections between a wide variety of people. Benesse Style Care collects stories about the interactions between staff and customers, compiling them in an Episode pamphlet that is shared with employees. Sharing these individual thoughts also generates opportunities for making operational improvements and enhancing services.
An episode pamphlet
Benesse Style Care insists on creating community-oriented settings. The underlying concept is to promote the view that nursing homes are not special facilities, but rather, a natural part of a community. The company also places great importance on providing the residents of its facilities with opportunities to maintain long-standing social relationships and to interact with the local community.
For example, each of Benesse Style Care's over 300 facilities nationwide promotes exchanges with local childcare centers, kindergartens, and elementary and junior high schools.
Benesse Style Care uses its nursing homes as venues for free nursing care seminars and counseling sessions targeting residents of nearby communities. Depending on the topic being covered, we may send out our own physical therapists or outside lecturers who pass on, in easily understood terms, expertise in subjects such as assistance with physical transfers and toileting, or exercises as part of dementia preventive care.
Benesse Style Care established Benesse Senior Support Co., Ltd. and started the Benesse Nursing Care Consultation Service to enable customers to casually consult with us on nursing care issues. At the consultations, specialized counselors such as care managers provide information on nursing care-related services and introduce nursing homes. They also hold seminars, study sessions and other events. Through these classes, we will serve as a reliable and trusted counseling point by providing helpful information that meets the needs of community residents.
Last updated : 2020/03/31